Everything you need to know about Bolt Ride Insurance for drivers and riders

September 01, 2020


Bolt drivers do everything within their power to keep their vehicles at optimal performance and to drive safely, but sometimes accidents happen.

This is why we will be updating the coverage available on every Bolt trip with an insurance policy underwritten by AIICO Insurance from 1 September 2020. Everyday performance of the insurance contract will be managed by the insurer’s intermediary Venia Technologies ltd (“AutoGenius”).

This cover comes at no cost to users of the Bolt platform and provides support for covering unexpected incidents, medical funds and certain risks that may arise while on-trip – from the time a driver accepts your trip, through to when the trip ends.

Who is protected?

All passengers and drivers on the Bolt platform are covered by this policy while on-trip on Bolt rides.

What is covered?

Personal effects (excluding cash), temporary or permanent disability, medical expenses for bodily injury and accidental death of passengers and drivers are covered up to a total of NGN 3,150,000 and based on the policy limits.

How do I qualify for Bolt Ride Insurance?

The only qualification for cover is to be riding or driving on the Bolt platform. It is an extension of our commitment to the safety of users on the platform and comes at no extra cost to you.

How to report a claim?

In case of any incident, Bolt has got you covered. If you have experienced an incident that you think would be covered by Bolt’s insurance, please submit a claim via one of the following channels:

  • Via telephone to AutoGenius Claims Team on 0904 140 0876
  • Via Whatsapp to AutoGenius Claims Team on 0812 411 5041
  • In writing to AutoGenius at bolt@myautogenius.com
  • Via the online claims form on the ​AutoGenius ​website at https://bolt.myautogenius.com/

Working daily towards safer rides

The well-being and safety of Bolt drivers and passengers is our priority. In addition to working together with AIICO  to provide coverage in case of accidents, we’ve added an SOS-button to the Bolt platform for cases in which you require immediate assistance.

You can learn more about the details of this Insurance Cover by reading the Key Information Document.

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