September 26, 2019
You may have heard a rumour that there was a hack on our system causing you to remove your card from our platform. We want to assure you that Bolt has not been hacked and it is safe to use your credit card. More importantly, we do not store any payment information on our platform.
Our payment processor’s local partner delayed processing payments for trips from 13th and 14th September. The charges for those rides showed up on customers’ bank statements much later and mostly Mastercard holders were impacted.
We apologise for the distress caused to you and other customers. We can assure that all users will only be charged once for their rides.