March 12, 2020
At Bolt, nothing is more important than the safety and wellbeing of our riders and drivers. That point seems even more relevant in light of the coronavirus (COVID-19) pandemic. Our services are running as usual, but we are monitoring the spread of the virus and taking extra safety measures where necessary.
Bolt ride-hailing and food delivery services are functioning as normal. We’re also ready to work with local health authorities, should the situation require it.
We also encourage all of our drivers and riders to follow the tips from the World Health Organization (WHO), such as:
This is good advice for all of us, so please ensure you’re doing all you can to prevent the spread.
In addition to this advice, we have been handing out hand-sanitiser to our Drivers.
This week, we took the decision to ask all employees in our European offices to work from home until further notice if their work allows them to do so.
We will continue to monitor the latest advice from national governments, as well as the World Health Organization to ensure that both our users and internal employees are kept as safe as possible.
Please check the more specific Q&As below for more detailed information. If you still have questions, please don’t hesitate to reach out to our customer support team.
What if I believe my driver is ill? Can I ask them to stop the ride?
If you think that being in the car with your driver may be harmful to your health, you always have the right to politely explain the situation to them and end the trip.
What if my passenger appears to be ill? Can I stop the ride and ask them to leave the car?
If you suspect that being in the car with your passenger may be harmful to your health, you always have the right to politely explain the situation to them and end the trip.
Is Bolt offering sick pay or any kind of compensation for drivers affected by coronavirus?
We understand the situation that some drivers may face due to not being able to drive for a certain period of time. However, Bolt drivers are independent service providers who use our platform. Therefore, we cannot offer provisions for drivers who have to take time off sick.
Are Bolt Food applying any special safety measures to restaurants?
All restaurants on our platform are following national health guidelines.
What about couriers? What are Bolt Food doing for them?
Our couriers never come into direct contact with food, so special safety measures are not needed in that regard.
As an extra precaution, we’ve sent our couriers communications reminding them of health and hygiene rules — to wash and sanitise their hands, keep their vehicle clean and advising them to stay home when they are feeling sick. Such instructions are also part of the regular enrollment process for new couriers.
Are you ready to serve people in quarantine? Is there a mechanism to do that safely?
Bolt Food couriers are independent service providers who always have the ability to decide whether they want to deliver an order or not.
All Bolt Food deliveries are contactless starting from 13 March. Users who are in quarantine or do not wish to be in contact with other people can leave a note for the courier inside the app when placing their order asking them to leave the bag with food at the doorstep or a designated area of their choosing.
The best source of information regarding the Coronavirus (COVID-19) pandemic is the World Health Organization. The “Advice for the public” section of their website offers the latest practical tips and information on the outbreak.
We also urge you to follow the guidance issued by your country’s health authority for more locally relevant information.