March 17, 2020
At Bolt, nothing is more important than the safety and wellbeing of our riders and drivers. That point seems even more relevant in light of the coronavirus (COVID-19) pandemic. Our services are running as usual, but we are monitoring the spread of the virus and taking extra safety measures where necessary.
Bolt ride-hailing services are functioning as normal. We’re also ready to work with local health authorities, should the situation require it.
For example, a few weeks ago, we prepared communications for our Drivers detailing the steps that they can take to prevent the spread. As they potentially come into contact with many people throughout the day, we included information on how to contact their local health authority.
We also used it as an opportunity to remind them of the latest practical tips from the World Health Organization (WHO), such as:
This is good advice for all of us, so please ensure you’re doing all you can to prevent the spread.
In addition to this advice, we have been handing out hand-sanitiser to our Drivers.
If you’re a passenger, we recommend you to opt for the in-app payment. Card payments help to reduce the risk of spreading the virus.
This week, we took the decision to ask employees in our South African offices to work from home until further notice if their work allows them to do so.
We will continue to monitor the latest advice from national governments, as well as the World Health Organization to ensure that both our users and internal employees are kept as safe as possible.
Please check the more specific Q&As below for more detailed information. If you still have questions, please don’t hesitate to reach out to our customer support team.
What if I believe my driver is ill? Can I ask them to stop the ride?
If you think that being in the car with your driver may be harmful to your health, you always have the right to politely explain the situation to them and end the trip.
What if my passenger appears to be ill? Can I stop the ride and ask them to leave the car?
If you suspect that being in the car with your passenger may be harmful to your health, you always have the right to politely explain the situation to them and end the trip.
Will Bolt provide any precautionary measures (hand sanitiser, face masks) to drivers?
Face masks have proven to be an ineffective measure against coronavirus, so it makes no sense to distribute them.
Is Bolt offering sick pay or any kind of compensation for drivers affected by coronavirus?
We understand that some drivers may be unable to drive for a certain period of time particularly in cases where the health authorities ask them to self-isolate in the case that they have been exposed to, or diagnosed with, COVID-19.
We are currently investigating ways to assist drivers who fall within the above category and will be sharing more information with them shortly.
The best source of information regarding the Coronavirus (COVID-19) pandemic is the World Health Organization. The “Advice for the public” section of their website offers the latest practical tips and information on the outbreak.
There is also a 24-hour toll free hotline – 0800 029 999 that you can phone for more information as well as a Whatsapp support channel you can join by saying “Hi” on 0600 123 456
We also urge you to follow the guidance issued by your country’s health authority for more locally relevant information.