May 04, 2020
With the COVID-19 pandemic and the need to protect both our drivers and passengers, our community guidelines have been developed to ensure that everyone using the Bolt platform has a safe and positive experience.
These guidelines help administer the interactions between passengers and drivers as we join forces to combat the pandemic and are based on directives from the Government and the Ministry of Transport. Please take a moment to read them:
We also encourage passengers in Gauteng and Cape Town to use the Bolt Isolated ride-type. These vehicles have a protective plastic sheet installed between the front and rear seats to limit the airflow in the car between drivers and passengers.
Drivers should ventilate and clean their vehicles regularly. See our blog post on how to thoroughly clean your car using household disinfectants.
Remember to stay home if you feel ill. There is also a 24-hour toll-free hotline – 0800 029 999 that you can phone for more information as well as a Whatsapp support channel you can join by saying “Hi” on 0600 123 456.
We’re committed to ensuring your safety during these times and we expect everyone to do their part in keeping themselves and others safe.
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