February 17, 2020
Human interaction can be a little funny at times. To drive with Bolt means coming face to face with different moods, opinions and emotions on a daily basis. So, how can you make sure that everyone in the car is content when the trip is over? We asked some of our highest ranking drivers for their top customer service tips that help to make the journey from A to B pleasant for everyone.
So, how to be good at what you do as a Bolt driver?
In a world of smartphones and noses in screens almost 24/7 can make it seem like politeness is fading away. People seem to forget the simplest things, like saying “hello” or wishing each other “a nice day”.
How to leave a good impression? It all starts by keeping in mind that kind words don’t cost anything, but they’re worth a lot. When the passenger steps in the car, greet them. When they leave, send them off with good wishes.
And perhaps the most important bit – when your passenger doesn’t reply with the same, don’t take it personally. There may be a hundred reasons for their lack of response and you being polite is most certainly not one of them.
If there’s only one customer service tip to remember from this article, then let it be this one – do your best to ensure the safety of everyone on board.
Your focus should always be on the road and the traffic around you. You should only check your phone to see the map and route to your next pick-up or drop-off. Facebook, Whatsapp and checking your bank balance can wait.
Talking about traffic, smooth and steady wins the race. There may be some occasions when your passenger is in a hurry, but there’s never a valid reason to go over the speed limit. At best, you’ll get a hefty fine, at worst you’ll end up in an accident. So, make sure to keep your eyes on the road, follow the traffic lights and do what you do best — drive safely.
Somebody stepped in with a bad mood and starts ranting about all of the things that are wrong with their day, the society and everything else?
Don’t get distracted.
Switch the subject, find a silver lining or if it feels like a conversation you don’t want to have, just let them rant and nod. Sometimes it’s wiser not to engage. Especially with sensitive topics like politics or religion. Be humble, stay positive and let them get it out of their system. Or, perhaps, switch the subject.
How to talk to people?
Why are we even talking about this here? Well, one of the most common reasons for a 1-star rating after a Bolt ride is an unpleasant conversation that took place during the ride.
If the person sitting in the car with you is not open for a chat, then don’t push it. Rather, ask what kind of music they like and switch the station accordingly. Sure, you may have nice ideas and cool stories to share, but if the other person is not in the mood, it will be a buzz-killer. A conversation is a two-way street. Just focus on the road and get the passenger to their destination safely.
So, #4 from the pool of the greatest customer service tips: sometimes it’s wiser to stay quiet.
This also seems like common knowledge, but it’s good to remember the old truths from time to time. When you arrive at the pick-up spot and see your passenger struggling with their luggage, don’t just sit idly in the car, go outside and offer a helping hand.
It also may happen that your passenger needs help with the car door and getting in — help them!
To maintain a high Bolt driver rating or improve it, follow these tips:
Breaking all of this down, here are the key takeaways:
Now, if you feel like you’d like to put these tips into action, it’s probably time to sign up as a Bolt driver! Be your own boss and earn money on your own schedule. You can start by filling in our sign up form and we’ll get back to you in a few days. Hopefully, you’ll be happily greeting your first passenger in no time!