Feature update: Make calls through the Bolt app at no extra cost

May 14, 2021


It’s time to update your Bolt app! The latest versions of the Bolt and Bolt Driver apps enable drivers and riders to communicate without incurring additional fees and extra security thanks to in-app calling via mobile internet (VoIP).

How does it work?

The in-app call feature uses Voice over Internet Protocol (VoIP). VoIP allows you to use regular phone services over the internet. Just like FaceTime, WhatsApp, or Messenger audio calls. 


So, the next time you need to give your Bolt driver a heads-up or quickly find out the location of your passenger — you can make a call through the app using only your mobile data. That means no extra minute fees on your monthly phone bill!


In addition to cutting costs, in-app calling adds an extra layer of safety when communicating, as Bolt drivers and riders will be able to connect without disclosing any contact details. 

How can I make a call through the Bolt app?

Calling through the Bolt app is super-easy.


  • To make a call, tap on the “Call in-app” button in the “Contact Options” menu;
  • Enable the Bolt app to access your microphone. 
  • To end a call, tap the “End Call” button.
  • You’ll see a notification when your passenger/driver is trying to call you

Safer rides with Bolt

Our technology allows us to pair thousands of people together daily. Helping people to stay safe is a huge responsibility and is always our primary concern. 


Besides enabling in-app calling, the Bolt and Bolt Driver apps have several other safety features designed to ensure that each user feels secure and comfortable.


GPS-tracking on all rides

All Bolt rides are tracked from start to finish. Because of this, we know where you are and when in case you need assistance. If necessary, we can also look at the record of all rides to solve any disputes that may arise.


Share my ETA

With safety in mind, we have a Share my ETA feature for riders that appears on the bottom of the app, right under the driver’s profile. You can share your current trip details with trusted friends and family members during every ride. This makes it easier for loved ones to keep track of your journey and know when you’ve arrived.


Cashless payments

Whether it’s your credit card or debit card, you can set up cashless payments inside the Bolt app in a matter of minutes. It’s easy and more importantly, your data will be secure, encrypted, and kept private.

Just head to the Payments section in your Bolt app and add the necessary details there


The SOS button

To ensure your well-being in medical or security emergencies, we have included an SOS button to the Bolt app. In case of danger to you or anyone else on the road, please do not hesitate to use it.


When you press the button, our safety partner is immediately notified. You will be contacted for further details, so please, answer your phone as soon as possible. This will ensure that the right kind of help will be on its way within minutes.

You’ll find more details about how and when to use the SOS button on our Support page.

Download the app and get going!

If you have any questions, concerns, or suggestions, we’re here to listen. For quick answers, head to our Support page. Also, don’t hesitate to send us a message via your Bolt app.


And, if you’re ever in need of a ride, download the app and get around your city fast and affordably with Bolt!


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