Everything you need to know about Bolt’s Ride Insurance for drivers and passengers in Ghana

June 02, 2021


Bolt drivers do everything within their power to keep their vehicles at optimal performance and to drive safely, but sometimes accidents happen.

This is why we will be updating the coverage available on every Bolt trip with an insurance policy underwritten by Star Insurance from 1st June, 2021.  Everyday performance of the insurance contract will be managed by our insurance broker, Goldstar Insurance.

This cover comes at no cost to users of the Bolt platform and provides support for covering unexpected incidents, medical funds and certain risks that may arise while on-trip – from the time a driver accepts your trip, through to when the trip ends.

Who is protected? 

All riders and drivers on the Bolt platform are covered by this policy while on-trip on Bolt rides.

What is covered? 

Personal effects (excluding cash), temporary or permanent disability, medical expenses for bodily injury and accidental death of riders and drivers are covered up to a total of GHS 60,000 and based on the policy limits.

How do I qualify for Bolt’s trip protection? 

The only qualification for cover is to be riding or driving on the Bolt platform. It is an extension of our commitment to the safety of users on the platform and comes at no extra cost to you.

How to report a claim? 

In case of any incident, Bolt has got you covered. If you have experienced an incident that you think would be covered by Bolt’s insurance, please submit a claim via one of the following channels:

  • Filling the attached claims form submitted to Goldstar Insurance Brokers Ltd.
  • In writing to Goldstar Insurance via email at  info@gibrokers.com
  • By Telephone to Goldstar Insurance claims team on +233 207275556

The well-being and safety of Bolt drivers and passengers is our priority. In addition to working together with Goldstar Insurance to provide coverage in case of accidents, we’ve invested in additional safety features, including the SOS/emergency assist button for our drivers, the driver profile that helps passengers ensure they’re getting in a verified Bolt vehicle and the “Share ETA” function that allows loved ones follow along on your journey in real time.


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