Debunking the most popular myths about driving with Bolt

May 25, 2020

driver myths bolt_1200x628_ghana

With lots of information being passed around all the time, it is difficult to distinguish facts from fiction and half-truths. We’re here to fix that. So, we assembled the most frequently used statements about Bolt to bust the myths and reinforce the truths.

Statement 1 — Rider discounts affect driver earnings

This is absolutely false as rider discounts have absolutely NO impact on driver earnings. 

Whether the discount is 15%, 50% or even 100%, drivers will get the full value of the ride as Bolt covers the cost of the discount. You don’t have to worry about lower earnings as you’ll still receive the full ride fare and, since discounts bring in more riders, overall earnings actually go up.

Statement 2 — More drivers on the platform = lower earnings

This is also FALSE. Why? Because more active drivers on our platform bring shorter wait times to the riders and that leads to more affordable prices. The result? More people using Bolt for their urban travels, which translates to higher earnings for Bolt drivers! We’ve tested this approach in more than 35 countries across the globe and know that it works!

Riders get better prices, drivers get higher earnings. It’s a win-win for everyone!

Statement 3 — Bolt does not respond to customer support queries

We have Customer Support staff working around the clock to ensure that all messages are responded to as quickly as possible. The best way to get in touch with us is to send us a direct message on Facebook or Instagram or hit us up via e-mail

Please note that calls are only available from 9 a.m. to 5 p.m. weekly. Should you need an issue resolved outside of these hours, sending an email or a message via the support tab in the app is your best bet.

Check your emails regularly or revisit the support tab to track the resolutions.

Statement 4 — Bolt doesn’t compensate drivers when they get underpaid for a trip

A happy driver is an active driver. This is exactly why we have a trip review process for drivers.

Whether the fare is lower or higher than the expected price, our drivers can request a price review. Once a price review is requested and the journey is evaluated, the sum will immediately be adjusted and the driver will be compensated accordingly.

Read more about price reviews in this article.

Statement 5 — Bolt doesn’t pay drivers for card trips

At Bolt, a payment cycle runs from Monday 00:00 to the following Sunday at 23:59. All drivers will receive their earnings in the first half of the week. Drivers will only get paid for their previous week card trips if they have settled all their commissions and still have a positive ending balance.

Card trips will appear as Bolt Payment or In-app Payment on the app and in your balances.

So, to maintain a positive ending balance and receive your earnings, make sure you continually settle your commissions. You can find everything you need to know about receiving your earnings from this article.

Statement 6 — With the COVID 19 pandemic, Bolt might not be around for much longer

Bolt is constantly working to ensure that despite restrictions at this time, drivers stay active and riders can still take necessary trips. We’re doing our best to make Bolt work during the crisis.

In Ghana, Bolt has launched the Bolt business delivery service to ensure that drivers continue to earn money, riders can get the things they need and businesses are able to fulfil orders and get items delivered as quickly as possible to their customers

bolt business delivery

Need something delivered?

If you’re looking to get your products to your customers quickly, easily and affordably, get in touch with us today and a Bolt Business Delivery representative will contact you to arrange a call and discuss a solution to suit your business.

Start your Bolt driver journey today

So, there you have it. We hope we were able to prove to you that not all of the myths that fly around are true. In fact, most of the time, they’re the exact opposite!

If you’d like to make extra money, be your own boss and set your own schedule, sign up to become a Bolt driver today. It all starts with filling in this form.

sign up as bolt driver


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