Bolt is making changes to its business model in the UK

June 17, 2022

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We’re changing our Terms and Conditions to reflect that Bolt will soon become the principal transport provider to passengers in the UK. We’re also updating our Privacy Notice as a result. The changes will come into effect on 1st July 2022

These are the main changes you can expect as a Bolt driver:

  • Bolt will contract directly with passengers to provide transport. This means that passengers will pay Bolt directly, and Bolt will then pay you (the driver) for completing the journey. The following visual below explains how our business model will function from 1st July 2022:
  • You will contract with Bolt to fulfil journeys on Bolt’s behalf. Bolt will pay you a ‘Journey Fee’, which you’ll see in your app.

We understand that you may have questions about these upcoming changes, which is why we’ve added some FAQs for additional context.

Driver FAQs

  • Why is Bolt making these changes?
    • In December 2021, the High Court ruled that operators like Bolt (rather than drivers) must be the principal transport provider for private hire journeys in London. We’re therefore adopting this approach across the UK.
  • What do these changes mean?
    • In reality, there are few practical changes. We’ll continue to allocate journeys to drivers who are free to confirm or reject them as they wish.
    • You’ll notice changes to your invoices because Bolt will receive the payment and then pay you — rather than passengers paying you and Bolt applying commission. 
    • You’ll see your up-front, take-home pay from Bolt (after all deductions have been made).
  • Where do these changes apply?
    • These changes apply to all Bolt drivers in the UK.
  • What if I don’t agree with these changes?
    • If you don’t accept the changes, you can terminate your contract with Bolt at any time by contacting us at uk-driver@bolt.eu.
  • How is commission affected?
    • Bolt will no longer take commission as we’ll pay you directly for making the journey. 
    • You will be shown how much Bolt will pay you for completing the journey on the confirmation screen.
  • Will this affect my current employment status?
    • No, Bolt will still treat you as self-employed and any tax obligations you have will remain your responsibility.
  • Will these changes impact road, congestion, or airport fees?
    • No. Changes to Bolt’s model won’t impact existing fees.
  • Will this affect any other charges on the Bolt platform, i.e., cancellation or wait times?
    • No. Changes to Bolt’s model won’t impact existing charges.

Should you have any further questions, please send us an in-app message or give us a call via your city phone number

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